Parish Child Safe OfficerJennifer Ratcliffe
contact: 03 5282 6487 |
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How to make a complaint
The Anglican Diocese of Melbourne takes all complaints of misconduct very seriously. This information is intended to help you if you wish to make a complaint, have been or are being abused or harassed by clergy or Church officers, including Regional Bishops, in the Anglican Diocese of Melbourne.
The Kooyoora Office of Professional Standards responds to all complaints of misconduct including sexual, physical, spiritual or emotional abuse by clergy or Church officers. The Kooyoora Office of Professional Standards is as independent as possible from the Diocese but is paid by the Diocese.
The first step in making a complaint is to call the recorded information line at any time on:
1800 135 246 All information provided to this service is strictly confidential. The person taking a message on this number will ask you to give a name and your phone number or address so that the Kooyoora Office of Professional Standards can contact you as soon as possible. Alternatively, you can write to the Kooyoora Office of Professional Standards:
The Kooyoora Office of Professional Standards
PO Box 329
Canterbury VIC 3126
www.kooyoora.org.au
Mark your envelope Confidential
The aim is to solve complaints as quickly as possible. There are different ways of dealing with complaints - informally, formally or referring the matter to another Church professional standards body or to a child protection authority or to the Police.
If the formal process as outlined in the Professional Standards Act is used, the Director advises the Professional Standards Committee who investigates the matter. A Protocol, Power & Trust in the Church guides the process.
The Kooyoora Office of Professional Standards responds to all complaints of misconduct including sexual, physical, spiritual or emotional abuse by clergy or Church officers. The Kooyoora Office of Professional Standards is as independent as possible from the Diocese but is paid by the Diocese.
The first step in making a complaint is to call the recorded information line at any time on:
1800 135 246 All information provided to this service is strictly confidential. The person taking a message on this number will ask you to give a name and your phone number or address so that the Kooyoora Office of Professional Standards can contact you as soon as possible. Alternatively, you can write to the Kooyoora Office of Professional Standards:
The Kooyoora Office of Professional Standards
PO Box 329
Canterbury VIC 3126
www.kooyoora.org.au
Mark your envelope Confidential
The aim is to solve complaints as quickly as possible. There are different ways of dealing with complaints - informally, formally or referring the matter to another Church professional standards body or to a child protection authority or to the Police.
If the formal process as outlined in the Professional Standards Act is used, the Director advises the Professional Standards Committee who investigates the matter. A Protocol, Power & Trust in the Church guides the process.
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